Terms & Conditions
Welcome to Mulla Periyar Tea.
By accessing or purchasing from our website/store, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General
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These Terms & Conditions govern your use of our online store and the purchase of products from Mulla Periyar Tea.
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By placing an order, you confirm that you are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
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We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice.
2. Products & Information
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All products listed are tea and tea-related products sourced and packed with utmost care.
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Product images are for illustration purposes only. Actual packaging may vary slightly due to batch changes or design updates.
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We make every effort to display accurate product descriptions, prices, and availability. However, minor errors may occur.
3. Pricing & Payment
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All prices are mentioned in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
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Prices are subject to change without prior notice.
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Payments must be made through the payment methods available on the Dukaan platform (UPI, cards, net banking, etc.).
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Orders will be processed only after successful payment confirmation.
4. Order Confirmation & Cancellation
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Once an order is placed, you will receive an order confirmation via SMS/email (as applicable).
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Orders cannot be cancelled once they are dispatched.
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We reserve the right to cancel any order due to product unavailability, pricing errors, or suspicious transactions. In such cases, a full refund will be initiated.
5. Shipping & Delivery
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We ship across selected locations in India.
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Delivery timelines may vary depending on your location, courier partner, and unforeseen circumstances.
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Delays caused by natural calamities, strikes, or courier issues are beyond our control.
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Shipping charges, if any, will be clearly mentioned at checkout.
6. Returns, Refunds & Replacements
Due to the nature of food products:
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Returns are not accepted once the product is delivered.
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Refunds or replacements will be provided only if:
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The product is damaged during transit
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The wrong product is delivered
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To be eligible, you must contact us within 24 hours of delivery with clear photos/videos of the issue.
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Refunds (if approved) will be processed to the original payment method within 5–7 working days.
7. Quality & Usage Disclaimer
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Our tea products are intended for normal household consumption.
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Taste, colour, and strength may vary slightly based on brewing method and personal preference.
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We are not responsible for misuse of the product or allergic reactions caused due to individual sensitivities.
8. Intellectual Property
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All content on this store, including logos, brand name, images, text, and designs, are the intellectual property of Mulla Periyar Tea.
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Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
9. User Conduct
You agree not to:
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Use the website for any unlawful purpose
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Attempt to disrupt or misuse the platform
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Provide false or misleading information during checkout
10. Limitation of Liability
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Mulla Periyar Tea shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
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Our liability, if any, shall not exceed the value of the purchased product.
11. Governing Law & Jurisdiction
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These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
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Any disputes shall be subject to the jurisdiction of courts located in Kerala, India.